Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at qlstradinguk@gmail.com. Please note that returns will need to be sent to the following address: 1 Osborne Road, Oldham, Greater Manchester, OL8 1SJ.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at qlstradinguk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qlstradinguk@gmail.com.

Returns & Refunds Policy | QLS Tapes UK

At QLS Tapes, we aim to provide high-quality adhesive tape products and reliable service. If something isn’t right, our straightforward returns process is here to help.

We offer a 30-day returns policy, meaning you have 30 days from receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in original condition
  • Include all original packaging and tags
  • Be returned with proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Return an Item

To start your return, please email: QLSTradingUK@gmail.com

Once approved, we will provide:

  • Full return instructions
  • The correct return address
  • A return shipping label (if applicable)

Please note:
Returns sent without prior authorisation will not be accepted.

Return Address:
1 Osborne Road
Oldham
OL8 1SJ
United Kingdom

Damaged, Faulty, or Incorrect Orders

At QLS Tapes, we take quality seriously. Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Faulty
  • Incorrect

Contact us within 7 days of delivery so we can resolve the issue quickly.

Non-Returnable Items

The following items are non-returnable:

  • Custom or made-to-order products
  • Special order items
  • Personal care goods
  • Perishable goods
  • Hazardous materials (including flammable liquids or gases)
  • Sale items and clearance stock
  • Gift cards

If you are unsure, please contact us before placing your order.

Exchanges

For the fastest service, we recommend:

  1. Returning your original item
  2. Placing a new order for the required product

This ensures you receive your replacement without delay.

EU Customers – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you are entitled to cancel or return your order within 14 days, without providing a reason.

Items must still meet all standard return conditions.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method
  • Please allow up to 10 business days for processing

If your refund has not arrived within 15 business days, please contact us.

Additional Returns Information

  • All returns must be authorised before shipping
  • Returns sent without approval may be rejected and not refunded
  • If a return is sent to the wrong address, QLS Tapes is not responsible
  • A 15% restocking fee applies to non-faulty returns (this includes original shipping costs)
  • Refunds are processed within 14 days of receiving returned goods
  • Any issues must be reported within 7 days of delivery

Why Choose QLS Tapes?

We’re committed to supplying high-quality adhesive tapes in the UK, backed by responsive customer support and a transparent returns process you can rely on.